ElevatePlay AI ("we," "us," or "our") operates the website located at elevateplay.ai. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our AI-powered youth sports program finder service.
By using ElevatePlay AI, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our service.
Information We Collect
We collect information that you provide directly to us and information that is automatically collected when you use our service.
Information you provide:
- Email address — collected at Step 4 of the search wizard and used to deliver your results and send relevant program updates
- Search preferences — sport type, child's age, competitiveness level, and zip code, used solely to generate your personalized recommendations
- Payment information — collected via Stripe when you unlock full results (we never see or store your raw card number)
- Waitlist submissions — email address and city if you sign up for expansion notifications
Information collected automatically:
- Browser type, device type, and operating system
- IP address and approximate geographic location
- Pages visited, time spent, and interaction patterns (via analytics)
- Referring website and search terms that brought you to our site
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and improve the ElevatePlay AI service
- To generate and deliver personalized youth sports program recommendations
- To process payments and fulfill your purchase of full search results
- To send you your results via email and relevant program updates (you may opt out at any time)
- To notify you when ElevatePlay AI launches in your area (waitlist subscribers only)
- To analyze usage patterns and improve search quality
- To detect and prevent fraud, abuse, or unauthorized access
- To comply with legal obligations
We will never use your data to send unsolicited marketing emails, sell advertising, or profile you for third-party commercial purposes.
Payment Data & Stripe
All payment processing is handled by Stripe, Inc., a PCI-DSS Level 1 certified payment processor. ElevatePlay AI does not store, process, or have access to your full credit card number, CVV, or full card details.
When you enter payment information on our site, it is transmitted directly and securely to Stripe's servers. Stripe provides us with a transaction token confirming payment — we store only this token and the transaction amount for our records.
Stripe's privacy policy is available at stripe.com/privacy.
Cookies & Tracking
ElevatePlay AI uses cookies and similar tracking technologies to enhance your experience and analyze site usage. Specifically:
- Essential cookies — required for the service to function (session management, security)
- Analytics cookies — used to understand how visitors interact with our site (e.g., Google Analytics or Plausible). These are anonymous and aggregated.
- Payment cookies — set by Stripe to facilitate secure payment processing
You can control cookie settings through your browser preferences. Disabling essential cookies may affect the functionality of our service. We do not use advertising or behavioral tracking cookies.
Data Sharing & Third Parties
We do not sell, trade, rent, or share your personal information with third parties for their marketing purposes. We may share your information in the following limited circumstances:
- Service providers — we use Stripe (payments), Anthropic API (AI search), Cloudflare (hosting and security), and email delivery services, all of whom are contractually bound to protect your data
- Legal requirements — if required by law, court order, or government authority
- Business transfers — in the event of a merger, acquisition, or sale of assets, your data may transfer to the new entity under equivalent privacy protections
- With your consent — in any other circumstance, only with your explicit consent
Anthropic API note: Your search queries (sport, age, level, zip code) are sent to Anthropic's Claude API to generate program recommendations. These queries do not include your email address or payment information. Anthropic's privacy policy is available at anthropic.com/privacy.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Email addresses — retained until you unsubscribe or request deletion
- Search data — retained in aggregate, anonymized form for up to 2 years for product improvement
- Payment records — retained for 7 years as required by tax and financial regulations
- Analytics data — retained for up to 26 months, then deleted
You may request deletion of your personal data at any time by contacting us at privacy@elevateplay.ai.
Your Rights (CCPA / California)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
- Right to Know — you may request information about the categories and specific pieces of personal data we have collected about you
- Right to Delete — you may request that we delete your personal information, subject to certain exceptions
- Right to Opt-Out — you may opt out of the sale of your personal information (note: we do not sell personal information)
- Right to Non-Discrimination — we will not discriminate against you for exercising any of these rights
- Right to Correct — you may request that we correct inaccurate personal information
To exercise any of these rights, please contact us at privacy@elevateplay.ai. We will respond to verified requests within 45 days.
Children's Privacy
ElevatePlay AI is designed for use by parents and guardians searching for youth sports programs for their children. Our service is not directed at children under 13, and we do not knowingly collect personal information from children under 13.
The age information entered during a search (your child's age) is used solely to match appropriate programs and is not stored as individually identifiable data linked to a child.
If you believe we have inadvertently collected information from a child under 13, please contact us immediately at privacy@elevateplay.ai and we will delete it promptly.
Data Security
We implement industry-standard security measures to protect your personal information:
- All data transmitted between your browser and our servers is encrypted using TLS (HTTPS)
- Payment data is handled exclusively by Stripe using PCI-DSS Level 1 encryption
- Our infrastructure is hosted on Cloudflare, which provides enterprise-grade DDoS protection and security
- We limit employee and contractor access to personal data on a need-to-know basis
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. If you suspect a data breach affecting your information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, by sending an email notification to registered users.
Your continued use of ElevatePlay AI after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- Email: privacy@elevateplay.ai
- General support: support@elevateplay.ai
- Website: elevateplay.ai
- Location: San Diego, California, USA
Questions About Your Data?
We're happy to help. Email us and we'll respond within 24 hours.
privacy@elevateplay.ai